Refund policy

All our products are custom made upon order. Please allow 5-7 days for processing, this DOES NOT include shipping time

We have a no return policy on any custom product, but if there are any issues with your purchase, please do not hesitate to contact us. We can be reached M-F at orders@theproductbarn.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on personalized items, sale items or gift cards.

LOST OR STOLEN PACKAGES:

Ownership of packages transfers to the buyer once shipped. We are not responsible for lost, held, or damaged packages. We are not responsible for delivery errors via carrier or incorrect shipping info. Shipping is a service you purchased from USPS along with your order from us, so any shipping issues must be handled by USPS.